Effective Date: 15 September 2025 

Welcome to TeamKids! We are committed to ensuring you and your family feel comfortable and supported throughout your journey with us. These Terms and Conditions (“T&Cs”) outline our commitments to you, and your obligations to us, so that we can work together successfully. 

Our Commitment to You 
If you are ever dissatisfied with any aspect of our Services and believe matters have not been fully resolved, please let us know. We will do everything possible to ensure your experience remains a positive one. 

By enrolling your child in TeamKids Services (as outlined in the TeamKids registration form), you agree to be bound by these T&Cs. 

A. Our Services 
Descriptions of our Services can be found at www.teamkids.com.au. 
For enquiries, please contact TeamKids Customer Service: 
Email: info@teamkids.com.au 
Phone: 1300 035 000 

B. Your Information & Authorisations 
You confirm that you are the parent or legal guardian of the registered child, and that all details provided (including medical information, emergency contacts, and authorised collectors) are accurate and kept up to date. 
You authorise your child’s participation in all TeamKids activities, including occasional G-rated films. 
You authorise TeamKids staff to: 
(a) Consult with your child’s school regarding behavioural or medical needs. 
(b) Administer first aid, arrange ambulance transport, and obtain medical treatment if required (at your cost). 
(c) Apply sunscreen if none is provided. 
(d) Capture photographs, videos, or sound recordings for program-related purposes (e.g., learning documentation, parent communication, internal training). 
These will not be used for biometric or identification purposes, nor shared with third parties. 
Consent may be withdrawn at any time via your TeamKids account (although this may impact service delivery). 
Additional consent is sought for use in advertising, marketing, or social media. 

C. Fees and Financial Obligations 
All fees must be paid by the due date via direct debit (bank account or Visa/Mastercard). 
Billing cycles: 
Before & After School Care: Fortnightly in arrears. 
Holiday Program: Fortnightly in arrears. 
Payments are processed via Ezidebit. Applicable fees include: 
$0.77 per direct debit transaction 
1.77% for Visa/Mastercard transactions (min. $0.77) 
$9.90 dishonour fee (if applicable) 
Non-payment may result in suspension, cancellation, referral to collections, and associated fees. 
Additional fees may apply for: 
Late collection ($15 per 15 minutes, per family). 
Failure to follow cancellation procedures. 
Medical expenses incurred. 
A $5 administration fee per quarter applies, covering unlimited booking changes, support services, and access to subsidies/funding. 

D. Child Care Subsidy (CCS) 
You are responsible for managing your Centrelink entitlements via the Family Assistance Office (13 61 50). 
Correct CRNs, DOBs, and names must be provided in your TeamKids portal before attendance. 
A Certified Written Agreement (CWA) must be confirmed via MyGov. 
Attendance is submitted to Centrelink weekly. 
Resubmissions are limited to 28 days. 

E. Child’s Participation 
Parents must ensure children are signed in/out each day. 
TeamKids reserves the right to suspend or permanently exclude children who do not meet behaviour standards. 
Children with infectious or communicable diseases cannot attend until medically cleared. 
TeamKids may notify schools of suspensions or exclusions. 

F. Additional/Medical Needs 
Families of children with additional needs must consult the TeamKids Inclusion Manager before attendance (minimum four weeks’ notice required if extra staff funding is needed). 
Action Plans and supporting documentation must be provided before attendance. 
Medication must be provided in its original packaging, clearly labelled, and within expiry. 
A Risk Minimisation Plan must be completed on the first day. 

G. Injuries & Property Damage 
TeamKids is not liable for injury, property damage, or loss unless caused by proven negligence, except as required by law. 
Parents indemnify TeamKids against costs arising from injury or damage caused by their child. 

H. Privacy 
TeamKids protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy. 
 
I. Holiday Program – Additional Terms 
Cancellations, daily fees, and extra activity costs are detailed in your TeamKids account. 
Bookings should be made at least 7 days in advance; late bookings incur additional fees. 
Outstanding accounts may be referred to collections (with late fees). 
Multi-child discounts apply ($1–$1.60 per child, depending on number of children booked). 
Programs may be cancelled due to insufficient enrolments or weather. Refunds or alternative venues will be offered. 
Excursion authorisation forms must be completed on-site. 
Children with additional needs require 4+ weeks’ notice for bookings. 

J. Before & After School Care – Additional Terms 
Medical illness absences must be supported by a medical certificate. 
A $10 No Show Fee applies if no cancellation is made. 
Extended sessions (e.g., end of term) may attract pro-rata fees. 
Outstanding debts will result in cancellation of future bookings, late fees, and referral to collections. 

Changes to T&Cs 
We may amend these Terms and Conditions due to regulatory changes or service improvements. You will be notified of amendments, and you may cancel your account without charge if you do not accept them. 

Subscription 
By enrolling, you agree to receive quarterly TeamKids email updates about bookings, offers, and news. You may unsubscribe at any time.